Mec Victoria

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4.2

( 8 reviews )

Sporting Goods

Open 10:00 AM - 08:00 PM See Hours

1450 Government St, Victoria, BC V8W 1Z2, Canada +1 2503-862-667

Established in the heart of Victoria, MEC Victoria is a well-known outdoor equipment retailer that caters to locals and tourists alike. Offering a wide range of high-quality gear for various outdoor activities such as biking, climbing, and camping, MEC Victoria has gained a reputation for its durable products and excellent customer service. With a strong focus on sustainability and environmental responsibility, MEC Victoria is committed to providing outdoor enthusiasts with gear that not only performs well but also minimizes their impact on the environment. Whether customers are looking for a new bike, camping accessories, or reliable hiking gear, MEC Victoria has everything they need to enjoy the great outdoors to the fullest.

Amenities and More

Service options
- Kerbside pickup
- In-store shopping
- In-store pick-up
Payments
- Credit cards
- NFC mobile payments

Reviews

4.2/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Donn coil

March 22, 2024

Super helpful, via the phone or in person. Had to return a defective climbing harness that was beyond the resale policy, since it deemed it was under the manufacturer they immediately gave me a refund and recommended a nicer harness that I really enjoy using! Process was smooth, and shopping there is great. Thanks Sarah!

Carmen maysonet

March 22, 2024

Can't say enough good things about MEC staff. Always so incredibly helpful, patient, easygoing and personable! Today Skippy and another staff person (Skippy would know who I mean but I didn't catch their name!) spent the longest time helping me out and were hilarious and personable all the while. Thanks a million

B.a' arnett

March 22, 2024

Do not order things online from MEC if you need them within the month. The item (a headlamp supposedly in stock) was supposed to arrive at the store the following week, but it took over a month and a half to show up. To try and get an update+modify the order I tried to call them, but gave up after 30min and used the offered call back service. Never got a callback. I tried to use their live online messaging service. Never got a response. I tried sending them a message that they say they’ll respond to in 24 hours. Never got a response. I later read that if you stay on the phone for an hour you can get through. MEC’s online customer service/fulfillment has either been gutted or is severely dysfunctional. Take order wait times with large grains of salt, don’t expect to get through to anyone easily, and expect things within 3 months. Giving an extra star because I still like the store itself and the employees there, just want people to be aware of how rough the online experience is right now.

Yianni sines

March 22, 2024

Great choice of brands and goods. But a bag for my purchased clothes would have been nice. Things were completely wet after walking home through the rain. So don’t forget to bring a bag of you shop more or the weather is rainy.

Hoang le

March 22, 2024

2024FEB20 just before closing a woman there gave me super advice on buying runners. Very knowledgeable. Long black hair, young.

Heather e

March 22, 2024

Bike store peeps were awesome. I called and came in as I wasn't sure if my presta valves were old/ dead or my pump was old and the seal wasn't connecting. It was the pump, they sorted me out and showed me how to use it and I'm on my way with happily inflated tires. Thank you so very much!!

Helen brock

March 22, 2024

There's a bike mechanic here who warrants a commendation for his prowess, genuine kindness, and outward appearance as a distinguished stunner. I would follow Nathan (Nate) Burger into a unlit and perilous cave, with just the inextinguishable light of his soul shining through his narrow gaze to mark our path. And I'd certainly let him twist the limit screws on my derailleur -- yesterday, today, or tomorrow.

Jordan bliese

March 22, 2024

I went into the Victoria location today to return a pair of shoes and the experience was extremely disappointing. The cashier I dealt with was having an issue attempting to do the return. Instead of refunding the purchase price I was charged again for the item. The cashier appeared to become flustered and another cashier came over to assist and confirmed I was charged again. The original cashiers face turned red and she walked away. The second cashier apologized for the mistake and proceeded to correct the transaction. The manager then appeared and began to berate me in front of huge line of customers and asked me if I had called the original cashier incompetent. I responded that I absolutely did not call her incompetent nor did I mutter that or the like under my breath. I don't appreciate being accused of saying something that I did not say. I refute any such allegation. My family and I have shopped at MEC for many years. Treatment of this nature to customers is unprofessional.